Patient Information

GP’s in our practice may be contacted during our normal opening hours. If your GP is with a patient, you may be asked to leave a detailed message to assess urgency of response required. In an emergency, your call will be transferred to a clinical staff member for assistance.

Our practice does not promote the use of email as a form of correspondence as it is not a secure method for sending information. Patients can utilize HotDoc as a secure method of booking appointments and receiving correspondence.

If you have an urgent result, your doctor will phone you. For non-urgent results you will be notified by letter, phone call or through secure HotDoc reminder system. We encourage you to phone the practice to confirm that your results have been received by the practice. Our reception staff are unable to access your clinical records so if they cannot help, you may have to leave a message and our nurse will call you back. If you have any concerns regarding your results you are encouraged to book an appointment with your GP.

If you have feedback, we would like to hear about it. Please feel free to talk to your Doctor or email us at: colleen@mountlouisamedical.com.au or leave your comments in our feedback box located in our waiting room. Receiving your complaint in writing allows us to follow up and respond appropriately. We take your concerns, suggestions and complains seriously.

The law gives you certain privacy rights in relation to information that you give this medical practice.
We need your consent to collect personal information about you.

Your medical record is a confidential document and it is the policy of our practice to maintain security of personal health information at all times and to ensure that the information is only available to authorised staff members.
A copy of our privacy policy is given to patients at their initial consult at the practice and anytime upon request. A copy of the privacy policy is displayed on the notice board.